At Campspree, we want you to be completely satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or does not meet the applicable return conditions, you may request a return or replacement as outlined below.

1. Return Eligibility

You may request a return within 7 days of receiving your order, provided that:

The product is unused and in its original condition.
The product is returned with its original packaging, tags, accessories, and invoice/order details.
The product has not been washed, damaged, altered, or used.
The return request is submitted within the applicable return period.

Certain products may not be eligible for return due to their nature. Any such restrictions will be mentioned on the respective product page.

2. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide:

Your order number
Details of the issue
Clear photographs/videos of the product and packaging

Our team will review the request and provide an appropriate resolution, which may include a replacement, exchange, or refund.

3. Non-Returnable Products

Products may not be eligible for return if they:

Have been used or damaged after delivery.
Are missing original packaging, tags, or accessories.
Have been modified or altered.
Are returned after the applicable return period.
Are specifically marked as non-returnable on the product page.
4. Return Process

To initiate a return, contact us at info@campspree.com with your order number and reason for the return.

Once your request is reviewed and approved, we will provide you with the necessary return instructions.

Please do not send products back without receiving confirmation from our team.

5. Refunds

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed to the original payment method, subject to the applicable payment provider’s processing time.

Depending on your payment provider or bank, the refunded amount may take additional business days to reflect in your account.

6. Shipping Charges

Original shipping charges, if any, may be non-refundable unless the return is due to a damaged, defective, or incorrect product received from Campspree.

Return shipping charges may apply to returns due to reasons other than product defects or errors on our part.

7. Exchange / Replacement

If an eligible product is defective, damaged, or incorrectly delivered, we may offer a replacement or exchange, subject to product availability.

If the replacement product is unavailable, a refund may be offered as applicable.

8. Cancellation

Order cancellation requests should be made as soon as possible after placing the order. Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return process.

9. Contact Us

For any questions regarding returns, exchanges, or refunds, please contact us:

Campspree
Email: info@campspree.com